Customs, Duties & Import Clearance Policy

When purchasing from MerlionNaturals.com, please note:

1. Import Duties & Taxes: All import duties, taxes, and clearance fees charged by the destination country’s customs authority are the responsibility of the buyer.

2. Customs Clearance: It is the buyer’s responsibility to provide any required documents, payments, or information to their local customs for clearance.

3. Accurate Contact Information: The buyer must provide a valid phone number and email address at the time of purchase for customs and courier communication. Incorrect or incomplete contact details may result in non-delivery.

4. Non-Compliance or Invalid Contact Details: If the buyer fails to respond to customs requests, refuses to pay duties, or provides invalid contact details that prevent delivery, we will instruct the carrier to discard the shipment. In such cases, no refund will be issued for the order or shipping costs.

5. Policy Acknowledgement: By placing an order on our website, you agree to these terms regarding customs, duties, clearance procedures, and accurate contact information.