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WORLDWIDE SHIPPING & DELIVERY INFORMATION

Shipping Charges & Cancellation Policy

When you add an item to cart, shipping costs are automatically calculated on the basis of package weight, mode of shipping and destination country.

Orders received before noon IST (Indian Standard Time) usually ship out the same business day. Orders received after this time generally leave the next business day. Please note that our International delivery partner, DHL/UPS does not deliver Merlion Naturals orders on Saturday or Sundays.

To cancel your order, send us an email to help@merlionnaturals.com with your order details and we'll cancel it promptly.

Important Notice: It has come to our notice that the Customs Department in Qatar, Italy, Spain, Costa-Rica and Czech Republic may have begun charging an additional amount as Custom Clearance fee. We at Merlion Naturals work according to customs clearance departments of different countries to ensure that the package reaches you as quickly as possible, but in these specific cases, the additional charge will have to be borne by the customer.

Please note that we do not accept cancellations once the orders have been dispatched from our fulfilmentcentres. 

Delivery Partners
For international shipping, we work primarily with DHL/UPS and EMS (India Post) to deliver our products worldwide. Express service (DHL/UPS) takes up to 5-7 working days for delivery& EMS Speed Post takes up to 10-14 working days for delivery.

For shipping to destinations within India, we work with Blue Dart, DTDC and EMS (India Post).

For further information regarding shipping and cancellation policies, see our shipping FAQs.  You can also email us at help@merlionnaturals.com and we'll be glad to assist you with your order.